Shipping Policy

Shipping Policy

Effective from: 27 September 2026

This Shipping Policy sets out the delivery and collection terms applicable to orders placed through the Mezek.hu online store operated by Mezek.hu Kft.

1. Order Processing and Dispatch

Orders are generally processed and handed over to the selected delivery provider within 1–2 business days after the order is placed.

Orders placed on weekends or public holidays may begin processing on the next business day.

Processing times may be longer during promotional periods, peak seasons or periods of unusually high order volume.

2. Delivery Within Hungary

The following delivery options may be available for orders within Hungary:

  • GLS home delivery

  • GLS Parcel Locker / ParcelShop

  • Foxpost Parcel Locker

  • Hungarian Post pickup point

The delivery methods actually available for a particular order and delivery address are displayed at checkout.

3. Shipping Costs

Shipping costs depend on the selected delivery method and, for international orders, the destination country.

The current shipping cost is always displayed at checkout before the order is finalised.

4. Personal Collection

Where available at checkout, orders may be collected in person from:

Mezek.hu Kft.
1085 Budapest, József körút 53.
Hungary

Personal collection is free of charge.

Please wait until you receive confirmation that your order is ready for collection before visiting us.

Where this payment option is available at checkout, orders may also be paid for upon collection.

5. International Shipping

For international orders, delivery is handled through Hungarian Post and its international postal partners.

The delivery options available to your destination and the current shipping cost are displayed at checkout before the order is finalised.

International delivery times may vary depending on the destination country, the local postal provider and any applicable customs procedures.

6. Customs Duties and Import Charges

Deliveries outside the European Union may be subject to customs duties, import taxes or other charges imposed by the authorities of the destination country.

Unless otherwise stated at checkout, any such charges are the responsibility of the customer.

Mezek.hu Kft. has no control over customs duties, taxes or other charges imposed by the authorities of the destination country.

7. Delivery Times

After dispatch, delivery times depend on the selected shipping method and destination country.

Delivery estimates provided by courier and postal services are indicative. Mezek.hu Kft. is not responsible for delays caused by the delivery provider or circumstances outside its reasonable control, without prejudice to any mandatory statutory rights available to consumers.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete delivery information when placing an order.

If delivery cannot be completed due to incorrect or incomplete information provided by the customer, reasonable additional costs associated with reshipping or redelivery may be charged to the customer.

9. Uncollected or Returned Parcels

If a parcel is returned to us following an unsuccessful delivery attempt or because it was not collected, we may contact the customer to arrange the next steps.

Reasonable shipping costs associated with sending the order again may be charged to the customer.

10. Contact

If you have any questions regarding shipping or delivery, please contact us:

Mezek.hu Kft.
Email: info@mezek.hu
Business premises: 1085 Budapest, József körút 53., Hungary
Telephone: +36 30 478 1449 / +36 30 505 2443